Showing posts with label Troubleshooting. Show all posts
Showing posts with label Troubleshooting. Show all posts

Friday, October 25, 2024

Troubleshooting - Added Animals are not Found

Issue: I've added animals, but cannot find them now. 

Please try the following:

  • Always wait for a pop-up confirmation that the animal was added. This notification will appear in the lower right-hand corner of your screen.

  • Check the Date Added field on the Animals page. Added animals will not be displayed on active animal searches, reports, or drop-down lists if the Date Added field is not populated. 
  • Search for an inactive animal 
    • Animals page - click the Show All button

    • Animals Search page - remove the Active filter, then search by Name, Tag, etc..








Friday, October 18, 2024

Troubleshooting - Error Notation when Adding Animal

Issue: 

I am receiving an error page when adding some animals.

Resolution: 

1. Confirm the following required fields are completed:  

  •     Species
  •     Sex
  •     Animal Name
  •     Ear Tag
 2. The following fields must be completed by selecting from the drop-down list. Typing in a value for those fields results in an error notation.
  • Sire
  • Dam
  • Pen 
Note: All lineage animals must have an animal record in GMS to be assigned to a lineage tree.