Friday, October 25, 2024

Troubleshooting - Added Animals are not Found

Issue: I've added animals, but cannot find them now. 

Please try the following:

  • Always wait for a pop-up confirmation that the animal was added. This notification will appear in the lower right-hand corner of your screen.

  • Check the Date Added field on the Animals page. Added animals will not be displayed on active animal searches, reports, or drop-down lists if the Date Added field is not populated. 
  • Search for an inactive animal 
    • Animals page - click the Show All button

    • Animals Search page - remove the Active filter, then search by Name, Tag, etc..








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